PRIVACY POLICY

What we need

Espinar Equine (referred to here as “we/us/our”) will be the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you including name, address, email, phone number, however this does not include any special types of sensitive information such as religion, ethnicity or political orientation.

Why we need it

We need to know your basic personal data in order to permit us (Espinar Equine) to enter into a contract with you to provide veterinary services to your horse and in order to provide you with other equine veterinary services in line with our business. We will not collect any personal data from you that we do not need in order to provide and oversee this service to you.

What we do with it

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. The servers we use are fully compliant with EU laws on the transfer or data within and out of the EEA and use industry-standard encryption. No 3rd parties have access to your personal data unless the law allows them to do so. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. More information on our Data Protection protocol is available on request.

How long we keep it

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information that we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

What we would also like to do with it

We would however like to use your name and email address to inform you of our news, service updates and future offers etc either by email or through newsletters. This will enable you to stay updated with our latest terms of business. Your information is not shared with third parties and you can unsubscribe at any time via phone or email.

What are your rights?

If at any point you believe the information we have on file for you is incorrect you can request to see this information and/or have it updated. Data access requests are subject to a fee of £10. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO). 

Our Data Protection Officer can be contacted at: info@espinarequine.co.uk